Chargebee Reviews

Chargebee.com offers a wide range of features and benefits that help businesses manage their subscriptions and recurring payments. Here are some key features:

• Subscription Management: Create, manage, pause, cancel, reactivate, and extend subscriptions with ease. Handle upgrades and downgrades at any point in the billing cycle. Keep customers engaged with automated emails throughout the journey.

• Flexible Product Catalog: Manage multiple products and plans neatly. Each plan can have multiple currencies, billing frequencies, add-ons, and metered charges attached to it.

• Automated Addons: Automatically include addons with a specific plan when there's a plan activation or change. Offer the right upsell at the right time with recommended and mandatory addons.

• Trial Management: Manage trials and any unexpected edge case it may throw at you. Customize trial periods, extend trials indefinitely, automate trial ending reminder emails and offer free/paid trials.

• Segmented Email Notifications: Trigger emails for subscription, recurring payments & invoice, customer retention and self-service related events to specific segments of customers.

• Manage Contract Terms: Negotiate custom pricing with a longer contract period, define lock-in periods with flexible terms for renewals/cancelations, and include a termination fee in the subscription that auto-charges the customer.

• Backdated Subscription Actions: Modify subscriptions and have the changes take effect retrospectively in your billing records. Generate backdated invoices for subscription activations and one-time purchases to maintain accuracy in your revenue reports.

• Discounts & Coupons: Create and track one-time, unlimited, or time-defined coupons easily, and drive more revenue. Choose between percentage and flat-fee discounts. Generate bulk coupon codes to run successful campaigns.

• Subscription Order Management: Automatically generate, schedule and manage subscription orders within Chargebee.

• Gift Subscriptions: Allow the gifter to append a personalized message with the gift and schedule it for an occasion.

These features make managing recurring billing and payments uncomplicated, providing businesses with the tools they need to simplify subscription billing and management.

Chargebee offers three standard pricing plans:

• Starter: Free for the first USD 250K of cumulative billing, then 0.75% on billing.
• Billing Retention Performance: USD 599 per month (annual commitment, billed monthly) for up to USD 100K billing per month, then 0.75% on billing. This plan includes features like advance and consolidated invoices, quotes, engineering consultation, smart dunning, and migration support.
• Enterprise: For large businesses entering new markets, driving M&A, and momentous pre-IPO scale. The pricing for this plan is tailored to your needs.

Each plan has a fixed amount that covers up to a certain set of revenue and an overage % if you exceed the processing volume covered under the plan. The pricing is based on the monthly revenue you process through Chargebee. If your monthly revenue exceeds beyond what’s covered in the Scale Plan, you can reach out to Chargebee's Sales Team to get a custom pricing quote.

Chargebee.com supports a variety of payment methods to best suit your business model, your country of incorporation, and your customer base. Here are the types of payment methods supported:

1. Cards: Accept payments via credit, debit, and prepaid cards. To use this payment method, an integration with a payment gateway supported by Chargebee and a merchant account should be in place.
2. Direct Debit Payments: If you are a merchant based in the US, UK, or Europe, you can accept payments via direct debit. Direct debit payments are processed by different methods in different regions: ACH in the US, BACS in the UK, SEPA in the Eurozone, AutoGiro in Sweden, BECS in New Zealand and Australia, and PADs in Canada.
3. Bank-Based Payments: Connect with popular bank-based payment methods across the globe. These include Klarna Pay Now, Online Banking Poland, iDEAL, Bancontact, and Giropay.
4. Credit Transfer: An electronic transfer of money directly from one account to another.
5. PayPal: Offer your customers the option to pay using their PayPal accounts. To use this payment option, a PayPal Business account is needed.
6. Amazon Payments: Offer your customers the option to pay using their Amazon Wallets.

Please note that multiple payment methods are available only in selected plans. To know more, visit Chargebee's Plans and Pricing page. If you have custom payment pages hosted at your end, depending on the type of payment method (Card, PayPal, Amazon, Direct debit via ACH), information can be pushed to Chargebee via API. This would be the case in several scenarios. For example, if you have custom payment pages hosted at your end, card information can be passed to Chargebee while performing several API operations such as creating a customer, creating a subscription, updating card for a customer, etc. If you use Stripe.js to host your payment pages, after the customer fills in the card information during checkout or card update, the card information is directly sent to Stripe. Stripe then returns a temporary token to identify the particular card's information. This temporary token has to be pushed to Chargebee in the form of the parameter card [tmp_token]. The following API operations can be used to add/update card information in such cases: Create a customer, Create a subscription, Update card for a customer. Note that the customer information (First name, last name, etc.) is obtained directly from Stripe in this scenario. Even if you try passing the information directly to Chargebee, the customer information present at Stripe is considered. If you have directly integrated with PayPal Express Checkout (Reference Transactions) or Pay with Amazon (Login & Pay with Amazon) on your website, when customers add/update their payment method, a Billing Agreement ID is generated. This Billing Agreement ID has to be pushed to Chargebee by specifying the payment method [type] and payment method [reference_id] parameters. The following API operations can be used to add/update payment method information in such cases: Create a customer, Create a subscription, Update payment method for a customer. Note that at any given time, only one of the given three scenarios is possible for defining a payment method for a customer. For example, if you try to pass card [tmp_token] (Scenario 2) and the card [number] parameter while creating a customer, this would result in an error. Partial Card Update If you have to update the card information partially, use the following API operation. Update a card payment source. Was this article helpful? Thanks for your feedback! How can we improve it? The different methods of updating payment method in Chargebee. If you have custom payment pages - hosted at your end, depending on the type of payment method (Card, PayPal, Amazon, Direct debit via ACH), information can be pushed to Chargebee via API.